Thuê trợ lý hành chính? Bạn không đơn độc: vai trò trợ lý quản trị hành chính, một vai trò có nhu cầu cao thứ hai trên toàn cầu dựa trên dữ liệu khả thi. Và vì lý do chính đáng - các công ty sẽ làm gì nếu không có người đảm bảo rằng các quy trình văn phòng chạy trơn tru? (Tại Workable, chắc chắn chúng tôi sẽ khổ sở).
So, where do you start recruiting people in this role? Here’s a list of suggestions you can use to bring the best administrative talent on board:
5 tips on how to find a good administrative assistant
1. Use a detailed job description
Because administration jobs may include a wide range of responsibilities (e.g. answering phones, attending meetings, organizing files), it’s useful to inform candidates about what exactly they’ll be doing in the role. The best way to do this is by writing a clear and comprehensive job ad. So, to get started, use administrative job description templates that include all the necessary skills of each admin job
2. Post job ads on the right job boards
Mainstream job boards like Indeed and CareerBuilder.com are great for posting these types of jobs, but you can also try niche job sites like administrationjobs.com. By diversifying your posting strategies, you can get your job ad in front of a large number of candidates, and also draw the interest of qualified people who frequent administrative job boards.
3. Ask for referrals
Referrals are effective when hiring for every role, but they can be twice as important for administrative assistants where trustworthiness and reliability are key requirements. Ask your employees if they know competent people with admin experience they can vouch for. Consider setting up a referral bonus program to incentivize high-quality referrals.
4. Evaluate candidates with assessments
Choose the right kind of assessment based on the type of job. For example, try typing tests, or role-playing in a customer-facing situation (e.g. meeting with partners). You can even use written assessments, asking candidates to compose an email or schedule a meeting by adding all the right information in the calendar invite. Here are example tests for administrative assistants (or office managers, if you’re hiring for this role, too).
5. Ask situational questions to assess soft skills
Administrative assistants often need to think on their feet, devise solutions fast and remain professional no matter what. That’s why situational questions can help you gauge their abilities in these areas. (Example: “How would you go about rescheduling a meeting of the CEO with an important customer at the last minute?”)
If you follow these tips on hiring an administrative assistant, your hiring process can become much easier. And, ensure a positive candidate experience to boost your employer brand and engage your best applicants.
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Nikoletta Bika
Nikoletta Bika is a senior writer at Workable and holds an MSc in HR. She writes about all things HR and recruiting, with a particular interest in bias, data, technology and the future of work. She hates meaningless jargon and dreams about space travel. She tweets @Nikoletta_Bika.